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THE WORST VEHICLE BUYING EXPERIENCE EVER!

THE WORST VEHICLE BUYING EXPERIENCE EVER!
My husband and I purchased a new vehicle in October, we received the absolute worst customer service, very rude staff, and there was no communication at all.
After our initial purchase (contract signed and 2 vehicles traded) we received a call 4 DAYS LATER from MJHT advising there was an issue with financing. I then called the General Sales Manager, Andy Lawhon, which was no help at all and extremely rude. I made him aware that his company should be communicating better than what they had been and it was bad for business. He told me he knew there was an issue the day after we purchased but failed to have someone call us to make us aware. We went back to the dealership, the sales manager Justin Johnson refused to give us our 30 day tag or the contract that we signed. He said there was no contract. Keep in mind that one of the vehicles we traded was already listed on their website for sale the day after we purchased our new vehicle. We finally left with our tag and NEW contract that they made us re-sign with the original purchase date and totally different numbers.

Bottom of the line, very rude staff from the very top to the very bottom.

Do not contact Andy Lawhon, he is definitely no help, I recommend going above him if possible. Actually don't go there at all.

Its a good thing that Toyota sells itself, apparently they're aware of the same very thing because these people can't seem to get it together.

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