I ve stayed at this Westin several times, but this...

I ve stayed at this Westin several times, but this time has cured me of that. A group of us booked three rooms MONTHS in advance for a bachelorette party. We paid in advance and had everything scheduled and confirmed. When we arrived they did not have record of our reservation and could not verify even based on the confirmation number. Finally, after about a half hour of checking and rechecking they were able to pull our reservation up. Ok no big deal we thought at least we are good to go from here. Not so fast, we had several issues with keys not working, to the point where the bellhop had to escort us to our rooms because their system wouldn t recognize our keys to our rooms. They could not explain this to us and their solution was find a maid to let you in later. That s a little unnerving that a maid is just going to let us in a room based on our say so. Oh well whatever we chalked it up to a tiny misadventure and still had a lovely time walking to the quarter. A week later I received a bill for over 700 dollars. Remember we had already paid in advance. I called to see what was going on and was informed we never paid for the rooms. It then took nearly two weeks for them to refund my money after I provided proof that they had already received all their money. Honestly, disappointed.