Mark Arena

Review of Primeritus Financial Services,...

I sent proof of insurance to them at 1123 am right...

I sent proof of insurance to them at 1123 am right away on the day my car was repossessed, and they failed to get back to me the same afternoon after being told it "had to go across a managers desk" and it ended up costing me an extra day of storage fees after I was willing and able to pay for and pick up the car the same day it was taken. Since they dragged their heels processing the redemption of my vehicle, it not only cost me an extra days storage, but also a ton of money to have me driven to and picked up from work, and then had to wait till almost 2 pm the following day before I got a call from the yard that the redemption was processed. Initially They told me it could be 24-72 hours, which to me is complete utter BS.