Miserable experience with my student loans since t...

Miserable experience with my student loans since they were suddenly sold to UHEAA. Never had problems in 10 years and now I can't sort out even a simple IBR request on time. Customer service is ridiculous...at least 20 minute wait EVERY time. Once they answer the phone they are very nice and helpful, and seem to have enough options to help people with their issues. But overall, not yet impressed, and they will eventually affect someone's credit with their lack of sufficient number of workers.