Victoria Floyd

Review of MVP Group Int.

WARNING TO ALL THE FREIGHT FORWARDERS

WARNING TO ALL THE FREIGHT FORWARDERS
I would give them 0 stars if I could.
I'm the freight forwarder, bringing their products to the States.
Person in charge does not reply to any of the issues that we are having because of their company.
First of all, they don't pay the shipper for the products on time.
Second, they don't pick up the containers on time, they don't return the containers on time.
Last but not least, because this is the worst part, is NOBODY is giving me ANY UPDATES AT ALL.
I send them e-mails after e-mails because nobody is responding at all.
All we need is their updates on the issues like what is going on inside, what they are doing to resolve the issues, and the confirmation that they are aware of the issues, and that they will take care of it.
But, for them, nope.
Their manager sent me an insulting 'group mail' saying he had enough of my e-mails :)
He should be ashamed of how his words and actions reflecting him as such irresponsible AND RUDE person.
If he has ability to think, he should have known that I would not send them e-mails after e-mails if they would just simply give us updates and properly follow up on the matters.
What should I do? Just send an e-mail on expensive matter and sit there and wait until they take almost a full month to take care of it?
The fine price is not a joke and the fine is under my corporate name because we are the forwarder.
I even get this feeling the person in charge is just avoiding my phone calls because she is NEVER picking up the phone.
Even the shipper is contacting them and having hard times receiving their updates.
All of these experience with them is just telling me ALL OF THEM are lacking professionalism and lacking responsibility.
Worst people to do your business ever.
Back out if you are about to do any business with them.