Jingsong Wang

Review of Banyan Tree Shanghai On The Bu...

Albeit the hotel room and views are beautiful, the...

Albeit the hotel room and views are beautiful, the level of service at this hotel is atrocious, especially considering the price point (more than the Mandarin Oriental, close to the Ritz).

Three consecutive days hotel housekeeping entered my room and made up the room despite explicit efforts by us to keep the Do Not Disturb sign on.

On multiple occasions the doorman stared at us through the lobby on cold nights as we got out of a cab, making no effort to help us or welcome us (he was standing *inside* in his down jacket).

Seems like the crowd here is primarily composed of young locals looking to party as there s been loud crowds walking through the halls.

We stayed at the Mandarin Oriental on this trip as well and the level of service was worlds different. It s clear that the staff here don t have the proper training.

Did not meet the high expectations I had and needless to say, will not be returning...