First of all, I would like to say that we have liv...

First of all, I would like to say that we have lived in Eagle Mountain for 13 and a half years, and have been customers of Direct Communications since the day you took over the phone and internet service here. We have been very pleased with the service we have received. A few months ago we were having trouble receiving and sending e-mails and using our internet. We tried to call your office, and realized that we also had no telephone service. Then it dawned on us that we had not received any phone calls recently either. So we used our cell phones to contact your office. Since we are not techies, we began to worry what we had done to ruin the system or what we weren't doing correctly. I think it was a busy day for your technicians, but they arrived in a couple of hours, and found out that there was a problem with the box outside. We were so relieved to find out that we had not been the source of the problem, and that there was a very real problem. That technician did not have what he needed to fix the problem, but he contacted another technician who did, and he arrived in a timely manner and got the system repaired and we were very happy and satisfied customers, It was so good to be connected again.

Mary and Rich Steinkopf