Thomas Bigelow

Review of Mark Miller Toyota

I found a Certified Toyota Sienna online from Mark...

I found a Certified Toyota Sienna online from Mark Miller. Being a Certified vehicle I only expected the best and gave my information including SSN to hold the vehicle until I could arrive to purchase it. I asked the salesman not to run my credit until after I had test driven the vehicle, the salesman called just 5 minutes later to inform me that his financial department ran my credit and is now asking for permission to not be in trouble. It only got worse from there, we arrive after traveling 3 hrs from Pocatello, ID to test drive the van with expectation to be purchasing it only to find that the paint is severely peeling off from the rear bumper and a very large area appeared to be painted with touch up paint (looked like a crappy fingernail polish) there was overspray on the window seals, and bubbling paint under the windows, and multiple scratches in the hood. I was so disgusted with the vehicle that I did not even look at the interior. I was shocked to see such a vehicle on a Toyota Lot let alone a Certified Vehicle. One manager told us a vehicle can have up to 2 panels repaired and still qualify to be Certified and the second manager told up that it could have up to 3 panels repaired and be Certified. Apparently with this vehicle the entire car can be damaged and still be labeled as Certified. I DID NOT KNOW TOYOTA WAS CERTIFIYING WRECKED VEHICLES. This car should have gone straight to the auction, but instead Mark Miller Certified it. They offered to give me an "excellent deal" on a new one (the old Bait and Switch). I showed them which new van I liked and what I would be willing to pay for it, they came back just $2,000 below sticker, I was furious as if they were going to take advantage of me as I knew they could have offered a much better price if they wanted to and appeared to promise me just 20 minutes earlier. I was so upset I promised the dealership a bad review and left. DO NOT WASTE YOUR TIME AT THIS DEALERSHIP UNLESS YOU ENJOY BEING TAKEN ADVANTAGE OF.