Up through the point of the boat ride it was reall...

Up through the point of the boat ride it was really great, after that everything fell apart. Once we exited the boat my family and I stood in line to get back up the elevators for more than two hours. This was the only exit. There was absolutely no shade, and the restrooms were inaccessible unless you pushed through the entire line, which likely would have caused a riot. There was no warning by the staff to be prepared with water for the long wait. Before the boat there must have been 7 people passing out ponchos, in the exit line there were a couple teenagers that had absolutely no control of the situation. There was no police or park ranger presence, the longer we waited the more angry people became and I m honestly surprised no one got assaulted. If there had been a medical emergency it would have been extremely hard for medical personal to get to someone. If there is any sort of crowd I would honestly recommend to stay away from this attraction as the management of the entire operation is the worst I ve ever seen at any state park in the country and should be an embarrassment to the state of New York for such a popular national attraction. I spent $60 to take my family through 2 hours of hell. Never again New York!