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Review of Fort Lauderdale Marriott Harbo...

I booked an employee and his wife at your hotel in...

I booked an employee and his wife at your hotel in mid September. This couple has never travelled and it was a gift from our business. I spoke to the hotel and provided them with our credit card information so that ALL their stay, including meals, incidentals, transfers to and from the airport and, of course, their hotel room would be paid for in full by our company. I sent all sorts of authorizations to different people to ensure they wouldn't have to pay for anything. A month after the trip, this employee finally told us he had to cover the hotel stay. He didn't know how to tell us and was embarrassed. He told the hotel upon checkout that it was prearranged that all would be paid for. So he clearly had no choice and paid. I called this morning (as soon as I heard about this) to get the invoice so I could reimburse him and was given a very difficult time. Firstly, the agent didn't ask me for my name. I provided the guest name and she then proceeded to ask me for the last four digits of their credit card number. Why would I have that, let alone need it? I was just asking for the invoice for something I booked and was supposed to pay for. The agent wasn't very helpful. I asked to speak to a manager and she told me they would just put me back to her. I asked many questions for which she was silent and I had to ask if she was still there. An agent should be trained to say they are sorry but they don't know the answer to that question and will check and get back to me. I booked the hotel, I was supposed to pay for the hotel and I now can't get the invoice to reimburse this employee? Makes no sense. Marriott Fort Lauderdale Harbour Beach has made an error not only in administration but in judgement. At the end of the call when I asked the agent what she will do for me in order to make up for this mixup and I gave her some suggestions i.e. give me the points for the stay or provide me with a free night, again she went completely silent. When I asked if she was still there she said she would have someone call me back except she never asked my name or number. How is someone calling me back? Did I mention the only way now for me to get the invoice is to get the employee's credit card number and call you back for what I'm expecting another bad call? Awful experience. Never again