Very poor customer service..I was told when we fou...

Very poor customer service..I was told when we found a bed bug in our room that it was our fault and that WE had brought the bed bug with us on our 1,200 mile trip from Texas...no compensation was provided and really no apology
Apparently they really only play to the big groups bc every team or business I see post has great reviews. So they're not as family friendly unless you're paying lots of money to them