First off (to make matters worse), I did not even ...

First off (to make matters worse), I did not even stay in the appartment because my father was in a accident. I had to return home. I phoned that day saying, I did not stay and i forgot to drop back the keys, obviously in a panic. They said for each set of keys (2 sets for the same door) they were charging us 100 & the 150 security deposit. However, They said if i drop them back asap they will refund the 350, they took without my authorisation. I posted them next day delivery. They recieved the keys and then said I will not be refunded, that i broke the rules. They have not refunded me 1 month later. Horrible company, please steer clear and do not trust them with your card information. On another note, what i seen of the appartment was worrying. Dirty, ripped up, carpet we took photos of incase they tried blaming us.