James Dean

Review of Securus Technologies

Horrible system. When I received calls initially I...

Horrible system. When I received calls initially I went through a 20+ minutes process of setting up an account to speak longer. I had no options to set reconnect and the rates are outrageous. Then the next day when receiving a call there was no option to accept the call, even though I still had money in the account. This happened twice in a row!!!!!! Had to listen to so many automated prompts and it was just bulky and difficult to get connect with the person I needed to. Horrible. Get rid of it!!!!!!!!!!!!!!!!!!!!!!!!!!