Absolutely terrible services all round.

Absolutely terrible services all round.

General repairs and other ongoing issues that falls under HFH remit and duty of care on my Estate have been reported to HFH on many occassions by myself. To summarise on many occassions I have had no responce after countless emails then eventually after great stress caused to my mother and myself I am contacted by the complaints teams at HFH and have to wait even longer to resolve. This takes up so much of my time. (Please note that some people on the complaints teams try to put it right however the damage has already been caused)

Why Am ok paying service charges for such an appauling services that are not monitored correctly by HFH?

Please see pictures attached of ongoing issues.

I have raised many serious matters to HFH however most serious matters are brushed to one side and excuses given.

I now log all email comms with HFH as proof. No point in calling as anything said over the phone isn't really taken as seriously as when you put it in an email as this stands as proof of what they are failing at.

More will follow and pictures of the way my estate looks to which I am trying to improve for the community that live within it.