I have a 2013 Ford Edge and needed to get a tire s...

I have a 2013 Ford Edge and needed to get a tire sensory replaced. None of the service writers I have been working with are still with Hennessy Ford so I had to start with another one. I don't like this. Thankfully C. B. Bailey was still there so help introduce me to service writer Dalton. He did a good job but tried as all the writer do and up sell me on more work than I came in for. I also asked him to get me quote on replacing the front Ford Emblem on my Edge and I have received nothing yet. I set him reminder email this morning. None of your service writer respond well to emails. This 2020 what age are them living in.