Review of Lewis Realty Associates, Inc.

3 years ago

Lewis Realty,

Lewis Realty,

I have to say I am very disappointed in my recent vacation to Topsail Island and my stay at Queen's Grant B-105 specifically from June 27-July 4.

The condo location and access to the beach are great. However, all the chairs on the patio were all cracked and virtually unusable. Maintenance was required to fix blinds and a broken sliding glass door handle.

In addition, there is a wild animal trapped between the street side bathroom and oceanside bathroom. This raccoon? possum? scampers and claws at the walls 24 hours a day. My kids were afraid to use the bathroom or take a shower. The shower nozzle would push out when the shower was running as the animal tried to escape. It is stressful and disturbing when you can't go to the bathroom or shower in peace. We did not have a full night's sleep as the animal would crash into walls and cry/moan to escape.

I am upset because I called Lewis Realty and discussed these problems with 2 associates. The first person said she didn't know what to do and advised me, a renter, to call Animal Control. Another person got on the phone and admitted Lewis Realty had known about this problem for a few weeks but didn't know where it was in the building and thanked me while laughing for letting her now the whereabouts of the trapped animal.

I really feel I was duped by Lewis Realty and VRBO into this facility and a cursory phone call/email should have been sent upon knowing there is an animal trapped somewhere in the building. I was told maintenance would return to potentially trap the animal but I am not aware of any additional trips by maintenance. I understand the animal is nobody's fault but there was not care for the renter in this instance. We left our vacation 24 hours early because we could no longer take the moaning, pounding, and clawing of this trapped animal.

I would not recommend Lewis Realty properties.

Regards,
Curt Wetzel