Linda Durec

Review of Lewis Floor & Home

I was very happy with my relationship with the sal...

I was very happy with my relationship with the salesperson and this review does not really have anything to do with her. The problem was in the way Lewis Floor dealt with a problem that occurred regarding an incorrect measurment. I understand that there was a disconnect in communication and how mistakes happen. There was an oversight on bullnose and I ended up needing almost 35 pieces more than the original 14 ordered. What I do not agree with was how it was handled with their tile distributor and the fact that they charged 3x more than the original purchase price that was paid for the bullnose. When you are in the middle of a project, you really have no choice but to pay it and I think they took very unfair advantage of this. I fully intended to follow through and order wall to wall carpeting and one or two area rugs but Lewis Floor will not see another order from me.