I wanted to love Dr. Cook so badly. He came highly...

I wanted to love Dr. Cook so badly. He came highly recommended from a family friend, and I've stuck with him for four years hoping things would get better, but nothing has. When you're in the office, Dr. Cook is wonderful. He's patient, personable, and knowledgeable. However, he DOES NOT respond to phone calls, emails, or portal messages. When you see him in person, he'll say "message me on the portal to ask for x,y,z" or "I'll send your results via portal within 2 days" and then you spend weeks and weeks and weeks following up, just trying to get AN answer, let along a friendly answer or an answer to the questions you asked in person. It's so stressful when you're awaiting test results, to be totally ghosted by your doctor.