Mark Monroe

Review of APG Electrical

Dear Mr. Henley,

Dear Mr. Henley,
I wanted to reach out to you. My name is Mark Monroe, and I am the Facility Director for Keystone Place at Terra Bella. Your company I feel has gone above and beyond my expectation of how service should be given. We got our CO in April 2018, and with some bumps in the road through our 1 year warranty your company was great. So I asked to have you stay on to service my needs for our facility. So for the last 4 months or so I have received outstanding service from your company. So starting with Tim White who invited me down to tour your facility and to meet his staff. I was amazed with how I was greeted and treated when I arrived. I have been doing this for a long time, and that I felt I was treated the same way that someone of a higher status then myself would be treated at other companies I have visited was amazing with your company. Among the staff that was present and I am sorry if I miss some names. Pete Hynemen, BJ Klingensmith, and Dori Fry also made me feel welcomed.
Before I met the above staff, I mostly spoke with Sara Cochrane with any and all issues with service. She is amazing with handling all my concerns. The service techs that was sent out Sal and Scott 90% of the time, were basically Awesome!! Since then the service department has sent out a few new tech s that came out with either Sal or Scott, came for service or install, did a service call yesterday in my kitchen, and the 2 tech s that have been here for that past week doing my yearly life safety inspection of my facility have been equally awesome. So much so that with talking with these great people and hearing nothing but great things about your company, I was almost was thinking of applying to your company .
Your engineering department Michael Skene and the staff that has been taking care of me these past few months have been amazing also, keeping me in the loop and addressing my concerns.
So over all you should be extremely proud of your staff delivering great customer service above and beyond the standard norm in this industry.
Thank you for have a great company and staff!!!!