Theodore Wang

Review of Vernon Heating & Air Condition...

Buyer beware. I wanted ro replace my entire 2-unit...

Buyer beware. I wanted ro replace my entire 2-units 20-year old Carrier system with another Carrier. Instead, I got a Lennox. I did sign off the hand scribbled contract that was very difficult to read before the installation. Lennox was buried in the middle of the text. Because the manager said over the phone he was putting in a hybrid Lennox/Carrier system, I wasn't careful to notice that Carrier was never mentioned. The investment cost was in the $20,000 ballpark, so it wasn't cheap. As a senior citizen and a retired vet, I felt victim to a "bait and switch." They did give me a $500 discount to assuage my disappointment. Just be careful.