Every month we get our billing statement for the r...

Every month we get our billing statement for the rent and there were some charges on my statement that I didn't recognize or maybe I overlooked that part of the bill. I called Birdy Properties and I spoke with Ceasar. I asked if he could explain what the charge was but he went above and beyond by going over my lease agreement with me again and the charges that are included in my monthly rent. He was not rude. He was professional. He was patient. He answered all of my questions. Overall it was just an awesome customer service experience!