I booked the wrong night at the Renaissance Richar...

I booked the wrong night at the Renaissance Richardson on Orbitz and when I showed up at the hotel the next day, I was told I was booked as a no show for the night before. The front desk told me that I would have to call Orbitz to re-book as well as they weren't certain that they could honor the rate on Orbitz. After 1 minute of seeing my distraught face, the front desk gentleman, Tal, graciously said he would see what he could do. He re-booked me with no charge and for the same rate as I got with Orbitz! What a treat to have such exceptional service! He alleviated my stress instantly. He also went out of his way to grab two bottled waters for me and my husband! Highly recommend!! It was a beautiful, comfortable room!