Bad assistance! Evasive answers. Several problems ...

Bad assistance! Evasive answers. Several problems over time had to make me foretell that soon something was going to go very wrong. And so it was. With the fire of the SBG datacenter in March I lost all my work plus that of my clients despite paying for a backup service. Now I get emails saying my VPS is lost and unrecoverable, and other emails saying the VPS is being recovered. You do not understand anything, I ask the assistance and with times of at least 5 days they give ridiculous answers for such a serious problem.
A company of clowns