Kubilay Altintas

Review of ATAG Nederland BV

Had a very bad experience with ATAG's repair servi...

Had a very bad experience with ATAG's repair service. A technician has already visited 3 times for the same service. Next week someone will come by for the 4th time. We have now been working for more than 2 months to get our dishwasher working again.

Immediately after each visit of the various technicians and having replaced a part, the dishwasher has broken down again and again. The first time nothing was even changed or replaced at all. Paid for the service. Then you call customer service and before you get someone on the line, you are often 30 minutes further and it takes 2 weeks before another technician can come by.

Despite the fact that I can substantively conclude that the repair services were not performed correctly in one go, ATAG customer service claims that the repairs were carried out correctly, but that there is always a different underlying cause of the malfunction. The bottom line is that 1 malfunction (error message) can have 10 causes. But why can't all causes be discovered at once? Correct .. ATAG claims that we have bad luck and that all defects have suddenly arisen shortly after each other. That is strange, because the dishwasher has been out of operation for months now. How can parts break if the appliance is out of order?

ATAG therefore does not hold itself liable for the increasing costs that we incur in this case again and again. Every time a technician comes and apparently replaces a part 'just like that'.

Anyway, this is of course completely unjustified. Complete madness! Why does a technician have to come by 4 times, the dishwasher still does not work and are the replaced parts taken by the technicians? Now I can not prove that parts may have been replaced that were not due for replacement. 'No, ATAG works with recognized technicians and they know what they are doing.' Apparently not, because again, next week the 4th appointment in 2 months time and the costs keep increasing. In the meantime I would indeed have been better off buying a new dishwasher. If I had known this I would have done that in the first instance.