I have had 2 bad experiences here now but didn't w...

I have had 2 bad experiences here now but didn't write a review until the second time. They are terrible with customer service. I brought a friend in who is newish to climbing but has only top-roped with belay bars. This person has bad anxiety and while lowering me for the first time, had what can only be described as a panic attack because of the difference in friction with the bolted hangers vs belay bars. We had been in the facility for less than 20 minutes including the 5 minutes that it took the owner to give my friend their belay test. My friend was too distraught to continue climbing so I had them go change and I went to talk to the owner. After describing the situation I asked the owner if I could get 2 return passes for another day and that I did not expect to get the few bucks back for the shoe rental. He stated that it is not their policy to give return passes. After a little back and forth between the two of us he said that he would give me a return pass and that's it. I left without getting anything because I was so pissed off. The owner has no emotional intelligence and is not a nice person to deal with. I recommend going to any climbing gym other than this one. I would give them zero stars if this let me.