Noleen Thompson

Review of Life Healthcare Flora Clinic

Usually we experience good treatment and professio...

Usually we experience good treatment and professionalism from Flora but on 21 Feb, Ward H and Dr Pillay's team was terrible. The below video shows how the files are left for almost 10 minutes with no nurse in site. Files not at the patient's bed nor did the nurses even know who my partner was! He went in for an angiogram through the arm to check for a blockage.
After being wheeled off to theatre, he waited an hour and half as they came to him saying they were looking for him in maternity!
Dr Pillay, anesthetist or no other Dr came to see him before surgery to explain anything.
In surgery, Dr Pillay wasn't even sure what procedure was to be done either and took them a few minutes to find out why he was there.
After surgery, no blood pressure tests or nurses to be found, even though he still had a drip in him. I had to request that this be taken out.
I sat there the whole day (working from the bedside) and heard how the nurses were gossiping about Dr's, each other as well as how short staffed they were, yet they could sit at the ward H reception and "klets" the whole day.
We kept asking, when can we go, but by 6pm, they said Dr Pillay will book us out soon, just finishing with a patient. Eventually, after some harsh words, a nurse came to check on him but she couldn't even tell us what my partner was in for! Yes, that's right... they cut off the bands in theatre, never replaced them and so they didn't even know who they were talking to.
By 8.30 pm the nurses got hold of Dr Pillay who had just left without even seeing the patient!!!! According to him, the patient left without being discharged - that's what the nurse said to him, but I was right next to the nurse and she said he WANTS to leave, not that he had left.
Today - 16 March, we get a Discovery authorisation for my partner to report to Donald Gordon for surgery. We phone Discovery and find out it's for some catheter insertion... Phone Dr Pillay's offices, they also don't know... They will look into it and who did the authorisation...
I call Life Healthcare Head Office too to look into Dr Pillay as something is not right with this whole incident.
We will never use Dr Pillay again or be in ward H!