So frustrating. My SMUD is due to be turned off by...

So frustrating. My SMUD is due to be turned off by the end of the day. I've tried calling several times (not just today but other days too) and there's no answer. The voice operator puts you on hold and after a few minutes tells you they're busy and to call back later and hang up on you. And according to the recording you can't go into the office in person to get assistance.