Their quote was very high to start with but signif...

Their quote was very high to start with but significantly reduced once this was pointed out. Some of their staff remind me of car salesmen, yet others were some of the most courteous ones I've spoken with (thanks, Sid & Ashley). Our hot water system was replaced, as promised, and our storm water pipes were relaid, also as promised. Both are working fine. We've just spent two days fixing up the front lawn, though, which was left in a tremendous mess, far worse than I had expected.

All up, a mixed bag, tending towards safisfied.