Sancho Cucamonga

Review of Toyota Financial Services

Car has been paid off since 2017, Toyota Finance k...

Car has been paid off since 2017, Toyota Finance kept a financial interest on the car through PPSR, its now August 2020.

When I came to sell the car, the buyer noticed and I lost the sale due to their incompetence to have the financial interest removed.

I was told the matter was escalated to the PPSR team and I would get an email by COB that day, but no email was received.

When I called the next day they told me it will be 5 working days before it would be removed and now the buyer is no longer interested in the car.

Cost me a sale and lost money on something that should be a standard due process to release the financial security as the vehicle is paid off.

Not happy, escalating this further and seeking financial compensation.