Dwayne Conklin

Review of Titan Solar

Do NOT USE TITAN!!!! I had panels put on my roof b...

Do NOT USE TITAN!!!! I had panels put on my roof by Titan Solar. Everything was installed quickly, maybe a little to quickly. After the panels were on the roof we had a hard rain storm and I had a leak under the panels causing water stains on my ceiling of my new home (only a few months old). I called Titan Solar and they came out stating that they had tore the paper and they fixed it. That was 2016. My roof has slowly been leaking since then but not enough to leak down through the drywall on my ceiling. A few stains appeared but i figured it was from the prior stains and I painted over them. After the last few heavy rains this year my roof is again leaking in the same spot that it was from when I called them the first time. I again called them out and Titan solar responded and removed panels. As they were making a phone call from my roof I heard him tell his supervisor that there were a lot of broken roof tiles under the solar panels and that they would need to bring at least 25 tiles out to replace them. The employee then told me about this which I appreciated and he also told me that whoever did the work prior, to fix the last repair, pretty much caused a dam and he is not surprised that it is still leaking. Approximately a week later Titan solar comes out and starts to replace the tiles but no where near the amount that I was told were broken. The workers threw the tiles off my roof, 2 story, onto the ground below. Tiles were going into my tree and breaking branches off and also going into my neighbors yard. The workers left taking the bigger pieces and leaving me to clean up the rest. Thank you. A little while later we get another rain storm and again my roof leaks again but worse this time. This time water runs down my wall and into my carpet, there is now multiple stains in my ceiling (which is now starting to sag), the roof wood under the tiles is starting to bow and probably rot, and my desk is ruined. I called Titan Solar and wanted to speak with a supervisor which I guess there wasn't one available so I spoke with the employee on the phone. No one called me back and another storm and more water damage. I called again asking them to call me before they come out so I can be home and they told me they made notes to call me and give me a time. Well they arrive without calling me and I was not home due to the fact that I have a Job and they left. I have called them and asked for a supervisor, owner or anyone above an employee to call me but am still waiting and wouldn't you know it there is more rain coming. Hope my ceiling doesn't cave in due to this (it is in my kids loft) and hurt someone. Do not use this Company! Horrible customer service and apparently no Supervisors. Do Not use them. I can not express this enough! The savings is not worth the damage to your home.