I have been with Eagle for about 4 years now, as I...

I have been with Eagle for about 4 years now, as I have had insurance on 3 different vehicles. I was recently in my first car accident mid-Feburary. Fortunately, it was a minor fender bender. I immediately called Eagle to report the accident and get everything in order. Mind you, this was my first car accident and all of the necessary paperwork, to my knowledge, was completed and sent in to the respective agencies. I received a call because I did not send in proof of registration. Unfortunately, I had already scrapped the car because my property manager did not want a totaled car on property. I immediately called Eagle to ask if that would work, they said yes, and FRED, the manager, told me to email him the sticker, which was SUPPOSED to be promptly forwarded to Heartland Insurance and that he would get back to me. He never got back, so I assumed all was well. Fast forward to April 21, I received a letter from the second party's insurance agency stating they were seeking compensation because my insurance agency was unable to cover the damages. Obviously startled, I called Eagle to figure out what was going on since I assumed the paperwork was in order.

I spoke to Fred who, by the way, has nothing but excuses and terrible customer service, who said he did not remember me and tried to explain my "obligations" to me. He told me it was not his responsibility, when he CLEARLY offered to forward the supporting paperwork, which I have screenshots of, and did not want to admit I was receiving this letter due to HIS negligence. If I am not mistaken, the whole point of having an insurance agency is to handle such proceedings when accidents do occur.

Overall, whole scenario was really irritating considering the fact that I had never been an accident prior to this and was met with contempt by the manager of all people. Long story short, FRED NEEDS TO BE DEMOTED. Anyway, I will definitely be filing a formal complaint. If anyone is ever in an accident, make sure you are on top of Eagle. Keep all of your documentation and make sure that every thing you send to Eagle also gets sent to the supporting insurance agency.

Rant over.