I rented a room on 11/19/16 for one night and coul...

I rented a room on 11/19/16 for one night and could not use it since I got sick that day and could not travel. I tried to change the reservation for 12/31/16 and hotel would not exchange it. I lost $174.22. I would give you "0" stars if I could. Your rating is almost 5 stars, it should be 2.