Hidden costs. Poor customer service and long time ...

Hidden costs. Poor customer service and long time waiting even before pandemic.
When you plan to buy USD stock, they charge you way more than current rate. I traded when the USD rate was 1.29 but they converted my CAD to USD on higher rate (1.33) which made USD240 in USD6000. It is just a live example. On the other side, when I opened my TFSA account, they said you can move your funds with no charge any time. I moved my funds to another broker and they charged me $150+tx for cash out.
Uneducated agents even in their own products. The agent drops an answer even when is not sure about the answer, instead of asking another colleague or manager.
Poor poor poor service.