Used PPS ( Peak Sleep ) for over a year for my CPA...

Used PPS ( Peak Sleep ) for over a year for my CPAP supplies. In the beginning, the service was palpable, but the drop off became intolerable after the first 6 months. They failed to properly submit claims to my Insurer leading me to re-submit claims and fighting with my insurance company for months to accept the claims, costing me countless hours on the phone and writing letters. Later, they failed to submit claims altogether and sent the supplies anyway without my and the insurance company's approval Then they stopped calling me and and I hand run after them for my supply's and they refused to pic up the phone or call back. After complaining to their managements in Novato HQ, they simply directed me to an App so that they don't have to deal with me anymore. To no-ones surprise the app did not work and directed me to call customer service! Yikes!! I had enough and this week chose another provider who is local and has excellent customer service with walk-ins welcome. Never gain will I deal with these unprofessional morons who fleece the insurance company and let their customers hang out to dry!