Shannon Helgers

Review of The Baltimore Life Insurance C...

We had no problems with this company until we trie...

We had no problems with this company until we tried to close our insurance account with them. We paid our bill every month never needed anything from them so everything seemed just fine. We tried closing the account in October of 2019 when a month later we still didn't have any correspondence about the closure we called. When we called, a woman (we have never spoken to our actual agent?!) sent the paperwork, we filled it out sent it back. It took them another month to tell us that it was filled out wrong. The whole time they're still sending us bills knowing that we're trying to close out our policy. It is now the end of January 2020 still trying to close out this policy, and I just received in the mail a notification of our policy lapsing due to lack of payment. I am now fully convinced that it is part of the training of this company that everyone only operate using their feet, as their thumbs are shoved so far up their behinds they are incapable of operating at even sub-standard levels of customer service.