Dirty room, clogged sink and generally decrepit st...

Dirty room, clogged sink and generally decrepit state of the property I observed during my recent stay didn t deter me from giving Soho Grand a second chance due to their convenient location. I was booked to arrive there from CA on the day of the Feb 12 blizzard hitting NYC. Delta Airlines advised in advance of bad weather-related delays and cancellations and kindly waived the change fee. Requested Soho Grand to do the same and change the arrival for just one day later. But no: after hours on hold, ugly, unfriendly attitude and requests of evidence (like they didn t know a blizzard was at their doors with only all media outlets screaming about it) Soho Grand insisted on hitting me with the $408 fee, even though I complied with their demands and actually did forward to them the required evidence . I would have spent twice as much on incidentals! Apparently common sense and the notion of hospitality has evaporated from this hotel. Stay away from it!