Today was the first time going to The Westside Bak...

Today was the first time going to The Westside Bakery to pickup a cake for my friend. I go in, let the young lady Isabell know that I am her to pick up a cake for "stated the last name" she asked if it was a sheet cake? I proceeded to tell her it's a 2 tier cake. She said ok one moment I have to go to get it. I asked am I in the correct location? She stated that the production place is like a minute or 2 away. She returns after a few minutes with the cake. I take a picture of the cake a send it to my friend, to make sure this was correct. She send a message back and says something about the name wasn't correct I also noticed that the name was incorrect. I told her about the name and stated let me see if they can correct it. About 15 minutes goes by and she comes back with the cake. The name corrected. (Mind you this isn't my cake) my friend stated that the cake had a plaque on it and the name was suppose to be on the cake. She then says rudely " you should of told me this before ". Listen this isn't my cake and I'm only going of the person that ordered the cake. (As she shot the messenger)
Long story short. First impression are EVERYTHING and this was my first impression. After customer service like that I WILL NEVER BUY ANYTHING FROM HERE!!!