Anyone looking at this system... these were the fa...

Anyone looking at this system... these were the faults we found. We wanted to give an honest account of what we found so as to justify the rating.

-POS & Control Panel weren't working seamlessly in a sense that sales history doesn't show orders for both POS & online
--No push notifications in the POS App for online orders
-Customer names do not show as labels when orders are parked
-Checkout process is too tedious for customers (increasing drop-offs at that stage) (With us doing test with other online stores in similar industries, NETO was much, much harder and longer to close sale)
-Too much information is required for customers to checkout (both POS & online store) without stating that fields are required
-Email marketing setup was not intuitive
-Could not manage the register float with the POS app
-Shift amounts in the POS app were not triggered when opening shift (could not count the float and compare to close register)
-Sales reassured us that gift vouchers were going to be functional by end of 2017 as it is on the roadmap but haven't been notified and could not be found on the roadmap
-Site is A LOT slower to load compared to other ecommerce websites
-The site theme was messy and hard to use
-Basic Purchase Orders were another add-on that was not mentioned that took the cost of this package to more than double if we wanted to add it

Over all it was a absolute waste of time & money. Not to mention the disruption to staff and customers while we tried tirelessly to fix it.

Neto support was next to nothing and even when we emailed to cancel they ignored it and charged me for another 2 months. I called again and emailed and when they finally did reply they didn't address any of my concerns & dismissed my requests.

If you are thinking of using this platform... please really look into this. Their sales pitch will sell you the world but the deliverance & support was shocking.

Thanks for reading and getting to the end :)