A Anderson Review of National Auto Warehouse
We recently purchased a vehicle at National Auto W...
We recently purchased a vehicle at National Auto Warehouse. The experience could have been much better had the dealership had the car ready to sell.
First, they knew we were coming for at least two days prior. We had put a deposit down on the car we purchased so they knew that we would be traveling from middle TN to drive it, it's not a case where we drove up to look and they were not able to be prepared.
Second, within the first minute of driving the car, my husband and father in law heard loud popping noises coming from the vehicle and asked to have the mechanic look at it. If this car had been driven at all this would have been noticed and could have been fixed before their arrival. The strut support was replaced and seems to have solved this issue.
The car was pulling hard to the right when driven, again this should have been noticed. They did take it for an alignment, but this should have been done prior to us showing up.
Next, the car was missing the jack and they replaced it with the jack from another similar model. Again, should have been noticed.
The keyless entry pad was not and is not working, which we knew before purchasing but, in our opinion, a thorough dealership would correct this problem before offering a car for sale.
The car is missing a small plastic cap to the rear wiper arm. We knew this prior to purchase, however, this part can be ordered from Rock Auto for $2.44 + shipping. In my opinion, that's something a dealer should spend the small amount of time and money to have right.
There was a large, rust colored (NOT rust) scuff on the roof that we were able to wipe off right after purchasing with VERY little effort. Again, a lack of attention to detail.
In the past, while working with large dealers, the car we purchased would have a full tank of gas and be ready to go. That was not the case here.
My husband and father in law arrived at the dealership when they opened at 10am and did not leave until around 2pm, waiting for things that should have already been handled.
We did purchase the vehicle, but the experience of working with this dealer was less than stellar.
Comments: