The worst facial and customer service experience! ...

The worst facial and customer service experience! I called to book an appointment. I wanted to make sure that esthetician use Bioelements products. I am a License Esthetician & License Massage Therapist. I use Bioelements on my clients and on myself. So I am very familiar with this product. My appointment was on Saturday June 8th at 430. I arrived 20 mins early to fill out paperwork. There was a festival going on in Royal Oak. The front desk girl Amanda told me that the parking was free this weekend because of the festival. She told me to park in front of the spa. When I finished my paperwork a lady took the paperwork and told me to follow her, never giving me her name or introducing herself. I asked her was she going to be my esthetician, she said yes. I asked was she the only esthetician she said yes. She said that manager can t keep anybody and she just hired someone who just graduated from Aveda. She said that she knows that she s not going to last because they never do. Everything that she put on my face I asked her about. I told her I have dry skin and she told me that she saw that I did. When she put on the mask I knew instantly that something wasn t right. I asked her what type of mask is this. She said clay mask. I said clay mask is for oily skin my skin is dry. She replied that I put this mask on everyone and that my skin will be fine. We were arguing back and forth. I asked her what school did she go to. She said that she did not go to beauty school. She did some training in Russia. I told her that she s supposed to follow the Bioelements protocol sheet. She replied I know what s best for you. I said that your supposed to give me a hand and arm massage while the mask is on my face. She got mad and grabbed my hand and slapped some lotion on my four arms and hands and asked was I happy now. And when she put on my moisturizer she forgot to put on facial serum. When I question her about this. She claimed she never heard of that. After the facial was over. I looked through her products and found the facial serum. I came out of the room and questioned her about it. We went back and forth arguing again in the lobby. I was ready to go. Thank God I had a groupon. It s not worth $75. I still left her a tip because I am in the industry. Amanda never asked me how was my service. I went out to my car only to find a ticket on my car window. I asked Amanda about this. She said I thought it was free. This is the most unprofessional place I have ever been to!