My son and his partner were staying in a suitte. O...

My son and his partner were staying in a suitte. One of the days was their birthday and we brought a cupcake to celebrate with them. They called reception to bring them some plates to share the cake since there are none in the suite. He called 3 times during 2 hours and nobody came. So we decided to go down to the terrace of the restaurant to have a drink and to blow out the candles. Our surprise was when when we asked for some plates to be delivered for the cake, they told us that it was not possible. Much luxury and a shameful treatment, they charge you 5 for a coffee and they do not provide you with plates with spoons ???