Christine W

Review of RSI Professional Cabinet Solut...

Poor quality cabinets. Installer left at 1130 for ...

Poor quality cabinets. Installer left at 1130 for lunch, cleared all my counter tops, 2:10pm still has not returned. Called his manager Patrick, no answer, left VM. Called RSI who contacts Patrick, still waiting. This is the third time they have returned without all the outstanding items to complete the job. WOW!! And now this. Called RSI again, miscommunication? NOT!. We (on speaker) clearly heard Patrick say the installer could proceed. Installer clearly said he was going to lunch first. Clearly this was no miscomm. Unfortunately we already closed escrow. Lesson: make sure all the cabinet & island are complete (knobs, scratches, protruding nails, cracked/shredded wood, wrong doors, crooked doors, large gaps betw base and doors, shotty work etc.) are in place prior to closing escrow.