While the lettings team were great initially (part...

While the lettings team were great initially (particular thanks to Kayla) we have unfortunately had a poor experience with Vanet since we moved in, mostly in terms of lack of communication and responsiveness. For 3 weeks we were not able to access the back garden as they had lost the keys. We had no property manager assigned during this time, however now that we do things are slower than ever! Maria hasn t replied to a single email and when we prompt with a phone call she doesn t seem to have chased up any of our queries about outstanding maintenance work - one item of which was in our terms of offer, so they are technically in breach of contract....