Contrary to what they may portray in their adverti...

Contrary to what they may portray in their advertising, I do not recommend this firm! Initially, they were very proactive, but once the settlement agreement was signed, no phone calls or messages were returned. If you check the reviews on various sites, you will notice this as a recurring theme. I will have to take my issue up with the state bar association in order to get it resolved. Be forewarned.

What "this really about" is that is shouldn't take an unflattering Google review to receive a call from your firm! Furthermore, you have some nerve lecturing someone about "availability" for one call, when you have taken NO action or extended the professional courtesy of returning a call over the past several weeks. Thus, what this is "really about" is poor customer service. Hopefully, that is now crystal clear. I received a check -- true. I picked it up -- true. There is an outstanding component -- true. It is also true that as a client, if I have a question about the accounting and details of that outstanding component, I shouldn't have to employ Google reviews as the principal mechanism for my inquiry -- since my phone calls have not gotten returned. I will place another call/send an email tomorrow to my attorney, and I will wait a reasonable amount of time for a response. If that doesn't happen, see you on Google reviews. Have a nice day.