M R

Review of CAA North & East Ontario

VERY frustrating roadside experience with these gu...

VERY frustrating roadside experience with these guys yesterday...had to call for a flat tire, and had to use their automated system. Guy shows up to change tire but can t get tire from under the truck as I don t have the tools for it (secondhand vehicle). Contractor didn t have a compressor to try to fill tire. Get told next day by roadside supervisor that it s my fault for not having the tools needed. Isn t that part of what I pay a CAA membership for? They them offer to tow me so I can pay someone to change tire. Again, that s what I purchased CAA for. Maybe if a human had answered the call they could have asked me if I owned the tools BEFORE sending the truck in the first place, and this could have been avoided. I would think a tow driver being sent to change a tire would have the tools required to get the tire lowered from under a pickup. It s not like they re rare in Ontario. As it stands, I won t be renewing with these people, and would NOT recommend anyone subscribed to their service.