Patricia Stone-Johnson

Review of Yes Air Conditioning

YES Plumbing partnered with Walker Furniture in th...

YES Plumbing partnered with Walker Furniture in their program, Help For Heroes. This is a program very dear to Walker Furniture. My husband, a veteran, bedridden, suffers from Alzheimer s Disease, fortunately was blessed to have been honored by Walker Furniture in 2019. YES Plumbing agreed to partner with them in this endeavor. They came into my home and inspected it for plumbing and air conditioning needs. They did some repairs, a few minor installations initially. However, shortly after they worked on my home, I had to contact their office numerous times to return to my home for incomplete repairs. A few months after did work in my home, the air conditioner went out one night. The temperatures in my home was 108 degrees, my husband, again bedridden is being affected. I contacted YES Plumbing and fortunately I talked to one of their workers, who came out to my home at 11:00pm. He advised me that the air conditioner stopped working because it was connected to the furnace. He attempted getting the air conditioner back to working but to no avail. He went back to the company but was told by upper management, they were not going to rectify their mistakes. However, a few hours later this guy came back to my home and worked on patching the furnace himself, stating he could not in good consciousness leave our home, seeing my husband s condition without doing all he could to help us. He patched things up but only temporarily. He also stated he would probably get in trouble fir helping us. I was contacted by their Quality Assurance employee, Sandra F., this morning who told me they were not going to do anything to help us. They are very unethical and misleading their care for seniors and veterans.