Be aware...bad corrupted crew all the way from the...

Be aware...bad corrupted crew all the way from the reception thru the restaurant to the room service.......here is my experience:
The hotel is marvellous and the location wonderful ...BUT,we got there me ,my wife and two kids,were just passing by then decided to check in,were told NO VACANCY ,sold out...i sat in the car went online, there were many rooms available, I booked a room then got back with the confirmation #,she was shocked, as if she didn't know that there were rooms available.
Second: we ordered a room service ,two soups for $6.50 each..came up the check with $13.00 plus tax ,plus 3.40 service fee,PLUS $5.00 delivery ,yes $5.00 delivery( never heard of that before)....and the guy was expecting a tip also by looking at his behavior.
Third: went down to have the beautiful open buffet breakfast,finished paid the check and was about to check out ,then I looked at the check ,I discovered that they charged me as if my kids were adults, went back to the restaurant, they said SORRY ,it was a mistake ,the waitress thought that they were over 12 years old,of course they don't look even close to 12 years.......at the end ,I can understand the whole thing but the delivery thing fee!!!!!!