September 7, 2016...Newly connected service, after...

September 7, 2016...Newly connected service, after 3 days no service at all. Called Hawaiian Telcom, the person on the line gave instructions on how to get it started again, without success. Finally gave us an appointment for September 20 (10 days of wait for a technician to come and see the problem)! Tell me, can anyone live without Internet or TV for 10 days nowadays? Why the long wait? UNSATISFACTORY!