For some reason they cant add the disconnect/recon...

For some reason they cant add the disconnect/reconnect fees to thier website. So here is what happens. If you are late and get disconnected when you go online to pay your bill never shows those fees. You have no way of knowing that so you pay the amount the website shows then you have to call in and pay the disconnect/reconnect fees. Why don't they add the fees to the amount due on the website is a mystery to me !!!!