Maz Sadeghi

Review of Hilton Surfers Paradise

Booked an apartment for 7 persons , paid top $ for...

Booked an apartment for 7 persons , paid top $ for 4 days assuming to stay in a 5 star luxury apartment.
Got a 2 bedroom instead of 3. No room service, not enough blankets, fridge had 3cm thick ice layer, TV was so outdated that we couldn't connect our phones, toilet in ensuit was faulty and not refilling, the beds were terribly soft. (3 of us ended up sleeping on the carpet)
Plus the photos of the room at booking showed a 180 degree ocean view while our apartment at level 17 had partial ocean view.
Definitely the service apartments are not a 5star accommodation.
Not happy at all. Don't let the photos at Agoda decieve you.
And don't underestimate the street noises at nights if you are getting a room under level 20.